At Run Skedaddle, we want to make it as easy as possible for you to understand your Billing information. This article will help you do so by addressing the following topics:
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Viewing your purchase history
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Checking your subscription status
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Updating your payment information
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Cancelling your subscription
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Inquiring about refund eligibility
Viewing Your Purchase History
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Log onto runskedaddle.com
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Click the gear icon in the top right corner to access your Account Settings
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Click Purchase History
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Here, you can view past and current subscriptions
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Checking Your Subscription Status
When viewing your purchase history, you can check the status of your Run Skedaddle subscription.
Refund Eligibility
Web and Google Play Store purchases: Refunds are offered on a case-by-case basis and depend on what our system allows (i.e. when your last renewal was). To inquire about your refund eligibility, please submit a request to support@runskedaddle.com
Apple App Store purchases can only be refunded directly through Apple. Please contact Apple Support! If you encounter any problems with a subscription purchased through the Apple App Store, please contact Apple Support right here. Due to limitations, we regrettably don't have access to iTunes purchases -- we apologize for the inconvenience.
For subscription issues related to Google Play Store purchases, please submit a request. Provide your Run Skedaddle login email address and any details if needed.
Refund Notes for Android Users
If you purchased through the Google Play Store and we can't locate the purchase with your email address, we will need your Google Play order number, also called the GPA number. Please have this ready if possible!
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Your Google Play order number can be found in your purchase confirmation email from Google Play.
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If you cannot find this email, you can navigate to https://payments.google.com/, log in to your Google account, and select the relevant purchase from Runkeeper. You can find the Transaction ID near the bottom of the receipt.If you can't locate your GPA this way, please contact Google Play Support
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Just send us a screenshot including that 17- or 18-digit number and we can locate your purchase.
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